Pledge

"Five-star" service commitment:

One to avoid: solve the problem of avoiding the user making a second call for the same question;

Two mandatory guarantees:
It must be ensured that the provision of product sales support must ensure that there is no cross-selling in the sales process, and there is no infringement of the interests of the distributor;

Three do not leak:

Recording customer calls without leaking;

Solve customer problems without fail;

Tracking the results of the problem without leaking, without missing a question, not letting go of a detail;

Four elements:

Work should be active; care should be sincere; response should be fast; service should be thoughtful;

Five in place:

　　Service attitude is in place; service ideas are in place; service technology is in place; service management is in place; service actions are in place.

　　Provide 24-hour hotline service, provide support services such as pre-sales consultation, sales arrangements and after-sales complaint handling. Our company always follows the customer's needs first, customer satisfaction as the service tenet, and establishes a customer service support system that effectively guarantees the sustainable development of the company, in order to achieve the harmonious development of customers and the company, and achieve the goal of mutual benefit.

Pre-sales service:

　　According to the requirements of the customers, the two parties jointly draft an implementation plan, fully consider the requirements of the user in terms of system function and quality, formulate specific designs and solutions, and provide technical advice from engineers.

In-sale service:

　　Before the product is installed and used, cooperate with the customer to send personnel to the company's production base to understand the situation and check the product quality. After the purchaser's acceptance system is qualified and delivered for use, the design and construction of the system shall be strictly implemented in accordance with the contract requirements and the standards of the relevant state departments.

After sales service:

　　Provide product and accessory maintenance from the date of product installation and acceptance, and provide good technical support and spare parts supply.